Foxhills is a family-owned, 4 star hotel and leisure membership club with over 5000 members in Ottershaw, Surrey. In addition to 70 spacious hotel bedrooms, fantastic spaces for weddings and events, the club offers a wide range of leisure activities. Two 18-hole golf courses, a par-3 nine-hole, three restaurants, an award-winning spa and gym and eleven tennis courts are offered. ‘The Pavilion’, a £7m leisure facility with indoor and outdoor swimming pools, four activity spaces offering everything from art to Zumba classes, a deli-style restaurant and crèche make up our fantastic resort.
The superb facilities are just part of the story. It is the warm and friendly service that makes us unforgettable. Our mission is that you will leave feeling better than when you arrived. And we can’t achieve this without the great team who put fantastic customer service at the heart of everything they do.
Prior experience working with children
An interest in sports, wellbeing or creative pursuits
Have a warm, welcoming and helpful attitude, be willing to learn
First aid qualified (training provided if required)
Food safety trained (training provided if required)
Health & safety conscious with an ability to follow procedures (training provided)
High standard of personal presentation
Primary Responsibilities
- To be fully knowledgeable about Foxhills Leisure department services and products
- To be up to date with timetable changes, cancellations, booking windows and any relevant information that members and guests may need relating to the class or activity
- To be aware of our retail offering and process sales efficiently
- To regularly monitor booking and appointment system to ensure elimination of mistakes which could cause inconvenience and dissatisfaction to both staff and members
- To maintain complete discretion and tact in all communications with clients.
- When requested, to open and close the Pavilion, conducting all opening and closing operational and security duties as detailed by senior management and operational guidelines.
- To provide a consistently high standard of customer service ensuring that guests are always made to feel welcome. This will be achieved by communication by telephone, face to face or in writing.
- To forward any relevant information to the correct department or staff member
- To welcome members and guests to the Pavilion in a professional, business like and friendly manner at all times.
- To ensure the reception area is always well presented and organised, and all materials are stocked up
- To complete reception administration duties in a timely and effective manner.
- Carry out all till operational procedures in accordance with company guidelines.
- Carry out basic banking duties, cashing up and change collection.
- Handle any client complaints effectively and promptly, ensuring a senior manager is involved and updated to all feedback – negative and positive.
- Assist with any client or promotional events.
General
- Communicate with internal and external customers in a friendly and courteous manner at all times.
- To maintain a professional standard of dress and appearance, in line with company standards
- Maintain a safe, clean and tidy work area
- To adhere to all statutory requirements regarding fire, health, safety and hygiene.
- To attend any training sessions as requested and adhere to company policies.
- Support colleagues in delivering a high standard of customer service
- Carry out any additional duties as reasonably requested by the management team
- Promote the Foxhills Collection in a positive light at every opportunity
Ethical Standards
- To ensure that advice given to clients regarding their health and wellbeing is done so within the guidelines of our profession. That no medical advice is given that may endanger a client’s health.
- To not make any false claims about the benefits of a treatment or product that could be misinterpreted by the client and therefore bring the reputation of the spa, treatment, or product in to disrepute.
- To ensure that all details regarding Foxhills guests are kept in the strictest of confidence and that confidential information is never discussed with inappropriate parties either inside or outside the company.
- Complimentary club membership for you and your partner (qualifying period applies)
- Product and service discounts including spa, restaurant, and hotel stays.
- 28 days’ holiday increasing with service (includes public & bank holidays)
- Complimentary annual hotel stays for two.
- Contributory pension scheme
- Bonus and incentive schemes
- Employee awards
- Annual Colleague party
- Colleague Birthday Breakfasts
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 3 weeks.
Please note this position requires the applicant to have the right to work in the UK.